The population of older adults is booming nationally, and is growing in D.C. as well. This group is often of particular interest to policymakers; many have specific needs, like limited mobility, that may require special services; they are more likely to be on fixed incomes, which can make them particularly susceptible to rising housing prices in some circumstances; and they may be especially vulnerable to other concerns. The District has many policies and programs targeted toward addressing the needs of our seniors which will have a long-term impact on D.C.’s development and budget. Just like the rest of our residents, the District’s seniors are very diverse in demographic and socioeconomic characteristics.
Needless to say, Express Transportation Services is prepared and eager to serve our growing senior population!
If you are private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed Express Transportation Services Agreement, you will be invoiced as per the terms of the Agreement.
We currently accept cash, check, or credit card.
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Yes, with advanced notice we work to provide evening and weekend hours.
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
We will work to accommodate all reasonable requests. Please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.
Your comfort is our desire, but as of right now, patients will need to transfer from wheelchair to seat. As we add ADA compliant vehicles to our fleet that are wheelchair accessible, we will welcome the opportunity for you to remain in your manual or electric wheelchair during transport.
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.